At Grown Brilliance India, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer free 15-day returns on all orders within India. Your return shipping will be fully covered by us through our logistics partner, Blue Dart.

Return Policies (India)

• Return window: You may return your order within 15 days from the date it was delivered.
• Condition of items: Returned items must be in their original, unworn condition and include all packaging, certificates, and documentation.
• Certificates: Returns without the lab-grown diamond certificate (where applicable) will be subject to a ₹100 replacement fee for each missing card.
• Exclusions: Items that have been modified, engraved, resized by another jeweler, or show signs of wear/damage will not be accepted.
• Authorization required: All returns must have a valid Return Authorization Number (RAN) issued by Grown Brilliance. Packages without authorization will not be accepted.
• Abuse prevention: We reserve the right to refuse returns and/or suspend accounts in cases of suspected return policy abuse.

Refunds

• Refunds will be issued to your original payment method once your return has been received and inspected.
• Refund processing may take up to 7 business days from receipt of the returned item.
• Depending on your payment provider, it may take an additional 7–10 business days for the credit to appear on your statement.
• For any special/custom design orders, we may provide store credit only (this will always be disclosed on the product page before purchase).

How to Return an Order

• Initiate Your Return
  • Contact our Customer Support team at +91 73044 27090 within 15 days of delivery to request a Return Authorization Number (RAN).
  • Once your return is approved, we will send you a prepaid Blue Dart shipping label.
• Prepare Your Return
  • Place the jewellery inside the original jewellery box.
  • Include all original documentation, certificates, and the return packing slip.
  • Seal the jewellery box inside a secure shipping box (preferably the original).
  • Affix the prepaid label to the outside of the shipping box.
  • For security reasons, please do not write "jewellery," "diamonds," or similar terms on the package.
• Ship Your Return
  • Drop off your package at the nearest Blue Dart service center.
  • Obtain a receipt from Blue Dart as proof of shipment and insurance coverage.
  • Grown Brilliance is not responsible for packages lost or damaged during return shipping if sent via an unauthorized courier.

Inspection & Approval

• Once we receive your return, our Quality Assurance team will inspect the item.
• This process may take up to 7 business days.
• If approved, your refund/store credit will be processed immediately.

Customer Support

For assistance with returns or exchanges, please contact us at [email protected] or call +91 73044 27090.